Success stories

  • Success Story from the Italian country unit of Bosch Rexroth AG

    14 June 2017



    As part of the Bosch Group, Bosch Rexroth S.p.A. highly values the concept of continuous improvement and the first reason why EFQM was chosen was because it represented a comprehensive CIP instrument. In addition, it is always difficult for people to be able to objectively evaluate the status of the company they work in. Therefore, the feedback of an EFQM level of excellence is so important...

  • Ready, Steady, Hire!

    2 May 2017



    We think about the people every time we want to implement a new idea – no matter if we think about the project development or a company life. We take care of our employees and try to bring more than a little happiness and fulfilment to their work at Objectivity. This process begins before people even start working for us. 

  • EFQM Journey to Excellence - CHNP

    The Journey of a modern rehabilitation clinic

    24 April 2017

    Centre Hospitalier Neuro-Psychiatrique

    Recognised for Excellence 4 Star in 2015

    Discover the journey of a modern rehabition clinic that was Recognised for Excellence 4 Star in 2015! Located in Luxembourg, the Centre Hospitalier Neuro-Psychiatrique (CHNP) shares with you its story and how the implementaiton of the EFQM Excellence Model enabled them to shed the image of an antiquated state-owned psychiatry to a modern rehabilitation clinic that takes into account the expectations and needs of all parties involved. 

  • EFQM Event - Webinar

    From Chaos to Innovation

    8 March 2017

    Bosch Car Multimedia Portugal

    Prize Winner in Leading with Vision, Inspiration & Integrity in 2015

    Discover the Journey undertaken by Bosch Braga: going from Chaos to Innovation,  leveraging opportunities, developing strategic partnerships to, in the end, drive sustainable success.

  • A customer focused culture

    27 March 2014

    Ooredoo Qatar

    EFQM Recognised for Excellence - 5 Star in 2013

    Ooredoo Qatar has created, driven by their leaders and through their dedicated people, a customer focussed culture enabling Ooredoo Qatar to sustain their leading position within the fierce competitive Qatar Telecom market. Ooredoo Qatar has proven to be a role model for excellence within their region and for all companies within the Ooredoo Group worldwide.

  • Embedding Innovation in your Organisation’s DNA

    28 February 2014

    Large or small, public or private, you need to have an ‘Innovation Compass’

    You need to have an Innovation Compass? Successful innovators find ways to manage the delicate balance of investing in the future, whilst sustaining the benefits being obtained from their current core offerings. -They forecast how much Innovation they need and what specifically it should achieve for them, but the big question is how best to do this?

  • RADAR - The EFQM's Management Tool

    28 February 2014

    Did you know that when RADAR was originally launched the EFQM intended that the tool should be used in day-to-day management, and not solely for assessment?

    The RADAR developers realised that a truly effective tool for assessment should be based, not upon something different or additional to good management practice, but rather upon what any good manager or management team should be doing in their daily work.

  • Customer and People Oriented

    30 October 2013

    Alpenresort Schwarz - Austria

    2013 EFQM Excellence Award and Prize Winner in "Adding Value for Customers" and "Succeeding through the Talent of People"

    “We were particularly impressed by the role model behaviour of the leaders and employees, the focus on the Guests and the Integration of all the approaches.”
    Riëtta Klijn, Assessment Team Leader

  • Process and Results

    29 October 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Excellence Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    “The BMW Plant Manager developed and deployed an inspiring vision for Plant Regensburg, focusing not upon cost cutting but instead upon putting Associates at the centre of the business to drive all improvement activity. This approach has resulted in high levels of Associate engagement and improvement.”
    Dr. Ian May, Assessment Team Leader

  • Leadership

    29 October 2013

    Glasgow Housing Association - Scotland

    2013 EFQM Excellence Prize Winner in "Leading with Vision, Inspiration and Integrity"

    “It was fully demonstrated at assessment that leadership skills are comprehensively embedded in the wider leadership team. Of particular note are the extent to which leaders engage with stakeholders and partners, and also the extent to which they have secured the loyalty, commitment and trust of their employees.“
    Paul Evans, Assessment Team Leader

  • From People Excellence for People

    29 October 2013

    VAMED-KMB - Austria

    2013 EFQM Excellence Prize Winner in "Succeeding through the Talent of People"

    “VAMED-KMB has established a very close relationship with the main customer based on mutual trust. The basis for this trust is the high level of excellence.”
    Karin Walter, Assessment Team Leader

  • Passion for performance

    29 October 2013

    Wakefield and District Housing - England

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “WDH is an effective organization, more than ably led, which has made a dramatic impact on its community since it was created in 2005. There is, about the organization, a passion for performance.”
    Andre Haynes, Assessment Team Leader

  • Modern School

    29 October 2013

    St Mary's College - Northern Ireland

    2013 EFQM Excellence Prize Winner in "Sustaining Outstanding Results"

    “The Assessment Team is convinced that St Mary's College, being a pioneer since 1995 and one of Northern Ireland's role models today, will continue to play an important role in the construction of modern school living up to Department of Education's vision, and supporting the government's educational strategies for raising achievement in literacy and numeracy.”
    Felix Horner, Assessment Team Leader

  • Creativity and Innovation

    28 October 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Excellence Prize Winner in "Harnessing Creativity and Innovation"

    “SSAU has demonstrated a consistent and strong commitment to implementing a culture of excellence in all areas, with strong leadership and involvement of academic and administrative staff and students. “
    Celal Seçkin, Assessment Team Leader

  • Fulfilling customer needs and expectations

    28 October 2013

    Nilufer Municipality - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “People from Nïlufer have a clear focus on the customer (the citizen). They not only add value by understanding and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.”
    Jose Antonio Calvo, Assessment Team Leader

  • Product Quality

    27 October 2013

    GC Europe - Belgium

    2013 EFQM Excellence Award Finalist

    "There is no doubt that GC Europe will be able to sustain outstanding results if the "No Kokoro" spirit is kept high, and never forget their mission: to improve the dental health of patients across Europe."
    Dr. Christian Forstner, Assessment Team Leader

  • Taking care of the customers

    27 October 2013

    Sanitas Hospitales - Spain

    2013 EFQM Excellence Award Finalist

    “Employees of SH have succeeded in creating an organization where everyone is dedicated to the Mission “of taking care of the client” to ensure their well-being while also keeping in mind the Vision of “Profitable Growth.”
    Dr. Susanne Kaldschmidt, Assessor Team Leader

  • "Think Yes"

    18 September 2013

    Glasgow Housing Association

    Winner of the EFQM Good Practice Competition 2013 - New Ways of Working

    Glasgow Housing Association (GHA) is a Registered Social Landlord, a not-for-profit organisation, a limited liability company, and a registered charity. They provide services to almost 67,000 people across Glasgow, owning and managing 41,000 rented properties. Our leaders have set a clear direction through our vision of “Better homes, Better lives, a Better Glasgow.” Our customers matter to us - we want them to be happy with the services we provide. To build this trust and confidence with our people, we have created our “Think Yes” culture. “Think Yes” is reflected in everything we do from our leadership and management approach through to the ways in which we manage our policies and processes.

  • Target your Energies

    5 September 2013

    Telecom Italia - Human Resources and Organisation Department

    EFQM Recognised for Excellence 3-star - 2013

    “Leaders and associates are consistently working on improvements towards their vision of becoming a credible and value adding partner. By sustaining and even extending this, the assessors are sure that TI.HRO will continue to contribute to the success of Telecom Italia.”
    Dr. Thomas Baeuerle, Assessment Team Leader

  • Challenge & Innovation

    5 September 2013

    Sanden Manufacturing Europe

    EFQM Recognised for Excellence 5-Star - 2013

    "SANDEN EABD has a very strong foundation of values that are lived everywhere, inspired by Japanese principles. To ensure future success, the organisation has ambitious strategic targets that include growth with environmental products. The Assessor Team is firmly convinced that these targets can be achieved if SANDEN EABD keeps using their advantages including flexibility and agility over their competitors."
    Dr. Christian Forstner, Team Leader


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  • 24 October 2017


    In an environment where efficiency and agility are decisive factors for success, continuous adapt

  • 24 October 2017


    Today, an efficient and future-proof Hospital Information System is a key component of a viable h

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